IT Helpdesk
Status details: New ID Cards issue with Printers
Disruption
Audience: Some Students and Staff
Description:
Issue with new ID Cards unable to release print request on printers that do not support Digital ID Cards (~220 printers across both campuses and offsite). Any printer that supports Digital ID cards is not affected (this includes all student printers and a small number of staff printers. Upgrading the remainder of the printers to support Digital ID was out of scope of the project)
Root cause: The latest batch of ID cards are EV3, all previous batches were EV2. The card readers in the Fujifilm devices are unable to read EV3 cards. The printers that support Digital ID cards are using Gallagher card readers which support EV3 cards.
Root cause: The latest batch of ID cards are EV3, all previous batches were EV2. The card readers in the Fujifilm devices are unable to read EV3 cards. The printers that support Digital ID cards are using Gallagher card readers which support EV3 cards.
Workaround:
Anyone affected can use their username and password to release print jobs at the printer.